Native Earth

Please ensure you have read these terms and conditions of business which apply to all orders made with us. If you have any questions about them please speak to us. Your statutory rights are not affected by our terms and conditions.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. Read our full policy here Privacy Statement

Buying Goods from us

This part explains the terms which apply to orders placed by you on our web site.

You make an offer to purchase from us by completing the order process on the web site. Your offer to purchase does not form a binding contract until it is accepted by us. The prices displayed on our web site do not include VAT, we are not a VAT registered business.

Order acceptance and the completion of the contract between you and us only takes place when we despatch your goods. Any acknowledgement of your order you get before this is not confirmation or acceptance of the order because we may need to cancel the order for a number of reasons including:

• The product you ordered is unavailable from stock. This may occur if we find warehouse stock is damaged or has been mislabelled when we come to pick your order.
• We identify a pricing or product description error.
• If you do not meet any eligibility to order criteria (such as age limits) we show.

Delivery

Our standard delivery terms are subject to stock availability and payment clearance.

In the event that Royal Mail or our couriers return goods to us as undeliverable for reasons within your control (such as no one in to take delivery) additional delivery charges may apply to cover the cost of re-delivery. If undelivered orders are subsequently cancelled, any refund will have all delivery and return charges deducted from the refund amount.

Cancellations and Returns

This part sets out the terms which govern your right to return any working goods that you do not want to keep. For returns of faulty items or items received in damaged condition please see the section "Faulty Goods" further down.

Distance Selling Regulation

Under the Consumer Protection (Distance Selling) Regulations 2000 you must notify us in writing or by e-mail that you wish to cancel your contract before the end of the statutory cancellation period of 7 working days from the day after you receive the goods. You must then return the goods to us at your expense or we will arrange collection at your expense. Please note if we have to arrange collection it is invariably more costly than if you return the goods to us.

We will refund to the payment card the price paid for the goods within 30 days.

Returning a Gift

We do not offer refunds on items you were given as a gift. However, we are happy to exchange them for other items from our range of the same value (or more if you pay the difference) subject to the returned item being returned in "as new" condition.

Faulty Goods

If goods need to be returned to us because they are faulty or were received in a damaged condition please make sure you contact us to obtain a returns number to enable us to process your return as quickly and efficiently as possible. Returns received without the correct details may be subject to delays. Our returns procedure can be found here.

If the goods are faulty or damaged on receipt or a fault occurs within 28 days after you receive them we will replace the goods or refund your money as you wish.

Between 28 days of purchase and 12 months we will usually repair or replace the goods as appropriate.

If on inspection we determine that any fault occurred due to damage, misuse, neglect, repair or modification by the customer we are not obliged to cover postage charges or offer a refund/replacement.

Please ensure you use an appropriate shipping method. When you contact us for a returns number we will advise you of the shipping method to use. As long as you use this method we will refund your postage charges when the goods are inspected by us and found to be faulty.

Refunds

We usually process refunds within 7 working days. If you paid by credit card the amount may be refunded by crediting it to the card used for payment.

Images

All product images used on our web site are only representative of goods on offer. Actual goods may not be exactly the same colour, design or packaging.

All Trademarks and Copyrights are recognised

If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us and we will make amends immediately.

Web site Terms of Use

All pages on this site and their contents, including text, images, design code and HTML formatting are copyright of Native Earth or are used with the permission of the relevant copyright holder. All rights are reserved. Any unauthorised copying or usage is prohibited.